Dated: October 16, 2013
Information We Collect and How We Use It
We use your personal information for such purposes as to provide the services and products that you request from us, communicate with you, enhance your experience on our website, resolve issues, detect and safeguard us from fraud and illegal activity, and enforce our policies.
-Information You Choose to Give Us: We receive and store any information you enter on our website or give us by phone, email or in any other way. On our website, you may purchase our products and services, including tours and vacation packages, request information, subscribe to our newsletter, read and post comments on our blog, view our videos, communicate with our representatives during live chat, and use any other services we provide. To take advantage of some of these offerings, it is necessary for you to disclose personal information (referred to as "personal information," "personally identifiable information," and "your information") to us about yourself and others, including but not limited to one or more of the following identifying information: name, age, address, date of birth, telephone number, email address, credit card details, and billing information. We use the information you provide to respond to your requests, communicate with you, provide information about our company and services, provide information and promotional material from some of our third-party partners, and customize and improve our services. To make a reservation, you may be required to provide additional information about yourself and other persons listed on the reservation such as pertinent medical information and dietary restrictions.
To purchase our goods or services, you must submit financial information, including credit card, debit card or electronic check information in addition to certain personal information, which we use to bill you for the purchased goods or services. We may also use this financial information to verify the accuracy of your name, address or other information. We do not, however, store your entire credit card number. Instead, we store the last four digits of your credit card, debit card, or electronic check number, the expiration date, and payment method for reference.
These are some examples of the types of information that we may automatically collect: the Internet protocol (IP address) that is used to connect your computer to the Internet, your Internet service provider (ISP), browser type, the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time, cookie, the length of time you spend on particular pages, which links you click while on our site, and similar site visit information.
We use this information to make our website easier to find on the Internet and to improve our website by learning which pages and features are interesting to our visitors. We treat this information as non-personal information and do not attempt to connect it to personally identifiable information, except as otherwise required by law.
-Information from Others: We collect information from your transactions with our sister companies, including Western River Expeditions. We also collect information from third parties. Information collected by us and Western River Expeditions is stored in the same database.
More About Cookies
Cookies are alphanumeric identifiers that are placed on your computer's hard drive that help us provide our services. Cookies allow us to recognize your device, make navigating our site easier, provide certain features such as data access control and user permission validation and provide personalized advertisements about our services on other websites. Most browsers automatically accept all cookies by default. You should be able to adjust your browser's settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser's help section for instructions on how to do this. By disabling cookies, you may not be able to access certain features and portions of the Site.
Sharing Your Information
-Sister Companies and Third-Party Partners: Reservations, as well as trip and tour inquiries, made through the Site are conducted by Resmark Systems' reservation system. Resmark Systems is our sister company. All information that you provide to us to make a reservation or inquiry is shared with and also stored by Resmark Systems. We also share your information with our sister company Western River Expeditions. Further, we provide your email address to Trusted Adventures -- which is a small group of adventure tour operators to which we belong -- so they may email you information about our products and services and other products and services of potential interest. If you prefer that we do not share your email address with Trusted Adventures, contact us as described in the section below titled "Your Choices."
-Third-Party Service Providers: We employ and use other companies and persons to perform certain business functions on our behalf, including but not limited to website development and maintenance, store data through cloud servers, marketing, customer service, accounting and payment processing. These third parties have access to user information needed to perform their functions, but they may not use it for any other purposes. We use third party cloud services to store data, including your information.
-Business Transfers: As our business continues to develop, your information may be sold to any successor to or purchaser of part or all of the assets of our business. Business assets typically include customer information. In the event of a sale, acquisition or sale of all or a portion of our assets, we will notify you by email if you have provided it to us and/or a notice on our website.
-Aggregated Demographic Information: We may share aggregated demographic information with third parties. We do not link this aggregated information to any personal information that can identify your or any other person and, thus, do not disclose any personal information in this manner.
-Legal Purposes: We may disclose your information if required to do so pursuant to judicial or governmental subpoenas, warrants, and orders, or as otherwise required by law. In addition, we retain the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person whether or not there is a subpoena, court order or substantially similar legal procedure.
Links to Third-Party Websites, Third-Party Advertisers and Google Analytics
We work to maintain the security of information under our control through various means, including the use of Secure Sockets Layer software to protect your credit card and billing information during transmission. When confirming a purchase we only reveal the last 4 digits of your credit card, debit card or electronic check. Your data may be processed and stored in the United States or any other country in which these third parties and their agents maintain facilities. In the event of any data breach, we will promptly respond and notify customers.
-You can always choose not to give us your personally identifiable information, although this information is required if you want to take advantage of some of our services such as booking a tour or subscribing to our newsletter.
-Most browsers automatically accept all cookies by default. You should be able to adjust your browser's settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser's help section for instructions on how to do this.
-You may opt-out of receiving emails or other communications from us and our partners at the point where we ask whether you would like to receive such communications.
We may take reasonable steps to confirm your identity before fulfilling any of the requests described in this section. If we are unable to confirm your identity, we will not be able to remove your personal information or terminate your account. Note that if you opt-out of our marketing materials but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.
Information Collected by Third Parties
Our website is not directed to children under 18, and we do not offer products or services for use by children. If you are under 18, you may not provide us with any personally identifiable information and you may not use our website without the supervision of a parent or guardian. If a child under the age of 18 has provided us with personally identifiable information, the child's parent or guardian may contact us and request that such information be deleted from our records.
We have a strict no spam policy. You are not licensed to send any communications through our service that would qualify as spam, including unsolicited mass mailings outside your organization, and any communications in any form to another one of our users without their express written consent.
Notice to International Users
Our website is hosted in the United States and the data we collect is stored in the United States. If you are accessing our website from the European Union ("EU") or elsewhere, be aware that you are transferring your personal data to the United States, which does not have the same personal data protection laws as the EU and other regions. That being said, we take steps to ensure that your privacy is protected as described in this policy. By using our website, you consent to have your personal information used and transferred to the United States as set forth in this policy.
Applicable Law and Choice of Forum
To contact us, please use the methods located on our Contact Us page.
You may also write to us atMoab Adventure Center
225 South Main Street
Moab, Utah 84532
The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than us. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: The "http" in the web address will be replaced by "https." Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window. Only browsers that use the 128-bit Secure Socket Layer technology are able to order through our website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities. While we implement these and other security measures on this site, please note that 100% security is not always possible.